Human Resources Explained - eBook Edition

This guide provides a comprehensive insight into the responsibilities of an HR professional and the significance of proficient communication in HR. We will discuss the fundamental stages of the recruitment and selection process, starting with job advertisement to interview strategies. You will be taught how to perform several types of interviews, such as behavioral, competency-based, panel, stress, structured, and unstructured, in order to choose the most suitable candidates.

We will explore the most crucial Human Resources Key Performance Indicators (KPIs), including time-to-fill, cost-per-hire, voluntary turnover rate, and employee engagement survey ratings. You will learn how to assess and analyze Key Performance Indicators (KPIs) to enhance your recruitment and retention procedures.

You will be educated on succession planning, organizational culture, change management, collective bargaining, human resources information systems (HRIS) and analytics, global human resources, and the future of HR.

Introduction to Human Resources

Understanding the Role of an HR Professional

The Importance of Communication in HR

Recruitment and Selection Process
- Job Posting
- Sourcing Candidates
- Resume Screening
- Background & Reference Check

Interviewing Techniques
- Behavioral Interviewing
- Situation, Task, Action, Result (STAR) Method
- Competency-Based Interviewing
- Panel Interviews
- Stress Interviewing
- Structured Interviewing
- Unstructured Interviewing

Human Resources Key Performance Indicators (KPIs)
- Time to fill
- Cost per hire
- Applicant-to-hire ratio
- Voluntary turnover rate
- Involuntary turnover rate
- Employee engagement survey scores
- Number of training hours per employee
- Percentage of employees participating in training
- Employee satisfaction survey scores
- Employee productivity rate

Onboarding and Orientation
- Pre-boarding
- Orientation
- Assimilation
- Training
- Follow-up

Employee Relations and Conflict Resolution

Performance Management
- Setting Performance Goals
- Performance Appraisal
- Employee Development and Coaching
- Employee Recognition and Rewards
- Employee Feedback
- Continuous Performance Management
- Managing Underperforming Employees
- Performance Management Systems

Employee Development and Training
- On-the-job training
- Mentoring
- Coaching
- E-learning and online training
- Classroom training
- Conferences and workshops
- Self-directed learning
- Job rotation
- Stretch assignments
- Cross-functional training

Employee Retention and Turnover

5 Steps to a better Gap Analysis
- Identifying the gap
- Analyzing the gap
- Prioritizing the gap
- Developing a plan
- Monitoring and evaluating progress